Car rental is a perfect option to provide mobility and independence from taxi services and public transport. When planning to rent a car, a customer can surely be concerned about what to do and how to behave in case of a possible vehicle breakdown. What are the right things to do in these force majeure circumstances – this is explained below by experts in the car rental market.
A Breakdown through the Fault of a Rental Company
Despite the fact that rental cars are inspected regularly, there are situations when they break down. If the fault is a mechanical failure, you have to do the following:
- Immediately stop the car even if the breakdown signs (unusual sounds, reduced controllability) are barely noticeable.
- Next, you need to call the rental company right away to get the instructions from the specialist for further action.
- After stopping the car and the call, company’s maintenance team will be sent in to you. The specialists will either repair it right there or provide another rental car.
- While waiting for a roadside assistance, by no means try to find the reason and repair the breakdown on your own. If you fail to do so, the company would have every right to charge you with a car breakdown.
Rental Car Breakdown through the Fault of a Renter
If the inspection results show that a car broke down due to its improper use, the repair is paid by a renter. Often, car rental companies withdraw the repair cost from the customer’s deposit. If the renter claims the breakdown occurred not through their fault, the case goes to the court.
When renting a car, you should be aware of how to behave in case of a possible breakdown. Knowing what do it in such difficult situation helps you handle the circumstances by avoiding wasting time and worrying too much.